MSX International is looking for an automotive professional with experience of retailer service processes to recruit for a Global Escalations & Controls Lead role on a 3 month contract to support the roll out of the Goodwill programme across various international markets. The Global Escalations & Controls Lead will be part of the Global Customer Service team and will lead a project which supports the implementation and ongoing development of the Goodwill Programme.
The Scaled Operations team is responsible for primarily reactive policy enforcement, quality assurance, appeals processing, data analysis, agent training, model application, and cross-functional safety initiatives. You'll champion your team of operations and safety experts to manage relationships with business process outsourcing partners, partner with product and engineering to develop new tools, work with internal teams to implement operational procedures, act as the front line for escalations from users and internal teams, develop training for stakeholders, and represent our overall Trust & Safety efforts.
The Senior Manager of Quality Operations supports product quality for all Deckers brands, products, global markets and operations team members. This role develops and optimizes tools, processes, and KPIs that enhance quality issue management, consumer-centric performance tracking, and cross-functional collaboration. This individual will drive continuous improvement initiatives, ensuring that consumer feedback is integrated into quality strategies to elevate brand trust and product excellence.
Step into an exciting role as a Regional Property Manager, where your expertise will drive the flawless delivery of EDF's Facilities Management services. You'll be at the forefront of creating safe, compliant, and efficient environments, meticulously aligning services with our high standards, policies, and procedures. This is your chance to make a tangible impact, ensuring the seamless operation of a diverse portfolio of sites and contracted services.
Focuses on efficient, quality onboarding, execution and scale, as well as continuous improvement, best practices and consultancy. Your role will allow you to work alongside customers as they onboard and expand their use cases of Tines. You will partner with our Professional Services Engineers (PSEs) and Customer Success Managers (CSMs) to ensure our customers are meeting their success criteria for the platform.
Reporting the Senior Project Manager, you will help teams adopt the Product Operating Model, navigate change and, build a communication strategy that fosters alignment and trust. You will connect with teams empathetically while driving forward momentum, ensuring that change is not just implemented, but embraced. You will be an coach, and program driver, helping teams operationalize transformation efforts and optimize business practices for lasting impact.
Responsible for delivering our most complex changes through your own co-ordination or through supporting a team of Project or Change Managers to deliver impactful improvements across the entire Operations landscape. You’ll work closely with teams across Operations and the business, including Product, COps Leaders, our Global Ops teams, Learning and Development and Internal Comms.
The Admissions Team Lead is accountable for achieving student start target objectives within designated Keypath Academic Partners by providing customer service and proactive coaching support. They collaborate with the Admissions Manager to implement new processes, deliver training and coaching to Advisors, and motivate the team through initiatives. Responsibilities include people leadership, sales management, process management, and stakeholder engagement.
You'll report directly to the COO and manage our success & implementations teams to deliver business outcomes and project manage key initiatives. Define the processes and steps for creating, managing, and ultimately delivering the Humanitru customer journey and experience. Build a customer-centric culture on the Customer Experience team.