Remote Operations management Jobs • Stakeholder Management

The Director, Delivery is a senior leader responsible for managing a portfolio of complex, large-scale projects / programs for regional and global clients. This role drives successful delivery of Kinaxis’ Maestro solution by leveraging deep supply chain expertise, technical acumen, and project leadership. The Director balances delivery on single-focus client projects with oversight of multi-year rollouts, managing risk and stakeholders.

The Senior Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results, completing the project following ServiceNow's leading practice methodology, NowCreate. They work in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation.

A Resilience-driven Program Manager is needed to make an impact in a mission-critical and cross-functional tech environment. Responsibilities include developing and maintaining disaster recovery strategies, collaborating with IT, Engineering, and Product teams to embed resilience requirements, and conducting BIAs and TIAs to assess technical and business impacts.

The SRD/VP of Subrogation Operations is responsible for leading and optimizing subrogation lifecycle operations—from intake and investigation to recovery and resolution. This executive will oversee multiple operational teams, implement process improvements, enhance productivity, and ensure outstanding client outcomes. Reporting directly to the COO, this role plays a key part in scaling operational capacity, developing leadership talent, and aligning execution with strategic growth goals.

This role will lead the change strategy that powers broad adoption, engagement and lasting behavior change. This is a unique opportunity to work alongside senior leadership and cross-functional partners to embed a performance culture rooted in bold thinking, alignment, and measurable business outcomes. You’ll shape how we scale OKRs across ServiceNow and help teams thrive in the process.

The B2C Recovery Manager is responsible for managing supervisors and teams of associates to ensure that all departmental goals are reached daily. This role involves being the resource person on all matters related to account receivables and collections, consistently monitoring the department to identify areas for improvement in efficiency and performance. The position requires strong stakeholder management and problem-solving skills.

The Manager/Senior Manager, Customer Service Center, Digital Banking is responsible for the success and development of team members within the Customer Service Center through effective leadership. This position maintains high standards of service and achieves key performance indicators (KPIs) while fostering a positive and supportive work environment.